Subscription Cancellation

Submit Cancellation Without Needing to Provide a Reason

You do not need to provide any reason if you wish to cancel the service and request a refund of the payment you have made. Please submit your request; we will process it without requiring any explanation, as we are fully committed to not disappointing our customers.

If during your use of our service you did not receive the service you expected, we sincerely apologize and regret this.

Service Cancellation Rules

cybernet.co.id guarantees cancellation of every service package and product purchase made by the second party.

Such cancellation will also receive a purchase package refund guarantee of 100% money back with the following terms and conditions:

• The 100% money-back guarantee is only valid for a duration of 30 days after the customer officially makes the package purchase.
• The 100% money-back guarantee does not apply to service renewals and upgrades.
• The guarantee only applies to service package purchases of at least one year.
• For service purchases under 1 year, the 100% money-back guarantee is only valid for a duration of 7 days after placing the order.
• The money-back guarantee applies to Shared Hosting services only.
• The cancellation guarantee is only valid once.
• If the hosting to be canceled is free domain hosting, then for the refund we will deduct the domain cost according to the normal price of that domain.

This cancellation rule applies to both parties, both the second party and cybernet.co.id.

Refund Procedure

• The Customer must send an official "Refund Request" notification email or ticket to us.
• We will process the refund request within 14 working days after the request is approved.
• The refund will be processed to an account with a name matching the registered account holder.
• The refund will be made via bank transfer to a BCA or Mandiri bank account. If you use an account from another bank, a transfer fee of Rp 6,500 will be charged.
• If you encounter difficulties or have any questions regarding this cancellation, please contact us.